An Analysis of the Role of Customer Experience (cx) in Business
I still recall the countless boardroom meetings where I’ve seen executives throw millions at customer experience (CX) initiatives, only to…
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My name is Richard Kessler, and I believe business isn't magic; it's a system of solvable problems. After 15 years of applying strategic models in corporate boardrooms, my mission is to show you how to see the market like a CEO. I'm here to deliver the incisive, no-nonsense analysis you need to understand the forces that truly drive an enterprise
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